Making and changing your account on this site¶
How do I register for an account on this site?¶
This depends on whether you are a healthcare provider or not.
If you’re a healthcare provider:¶
Go to the main page and click the “Register New Account” link. The site will help you create an account that can submit enrollment applications for individual or organizational healthcare providers.
A new account needs a username, first and last name, and an email address. The site will create a random password and email it to you.
Your account can also have a middle name (this is optional).
This site does not enforce any limits on the number or type of characters in the user’s first name, last name, username or password.
If you are not a healthcare provider:¶
You probably want to create an account to be a “service agent” (someone who helps get providers enrolled) or a “service admin” (a state employee who approves and rejects enrollments). Please speak with the state Medicaid office for an account.
How do I log in?¶
Go to the main page of the website and enter your username and password, and click the “Login” button.
I forgot my password. Can I retrieve or reset it?¶
On the main page, click the “Forgot Password?” link and enter your username and email address. Click the “Reset Password” button. The website will email you a new password to use to log in.
I registered using an old email address I don’t have access to anymore, and I’ve forgotten my password. How can I log in?¶
You will need to contact your state Medicaid office directly to get your account information changed and to get a new password.
Someone stole my identity and created an account or took over my existing account. How do I get control of my account back?¶
To get your account back after identity theft, you will need to contact your state Medicaid office directly.
Can I change my username or password?¶
You can’t change your username after you register it.
You can change your password using the Change Password page. Go to “My Profile” and click the “Change Password” link.
I stopped using the PSM for a while and when I came back I had to log in again. Is that normal?¶
Yes. For security purposes, the PSM will automatically log you out after you haven’t interacted with the application for a given amount of time. The default is 30 minutes, but it may be as little as 15 minutes depending on the guidelines in your state.