Enrollment

What information do I need to apply to enroll?

First, you’ll need to register for an account (see “how do I register for an account on this site?”). Then you’ll need to click the button to create a new enrollment.

An application includes:

  • provider/organization information, such as provider type, name, NPI, and contact information
  • license and certification information, including a scan of the license or certification itself
  • contact and billing/reimbursement addresses for the practice
  • answers to questions about the provider’s past exclusions, penalties, terminations, and convictions, if any
  • information about ownership and potential conflicts (e.g. ownership over other entities billing Medicaid)
  • an electronic signature and date attesting to the accuracy of the enrollment information

What are the steps in the enrollment process?

  • A provider, a service agent, or a state Medicaid agency staffer creates and submits a new enrollment application for a particular provider. (A user can save a draft application and come back later to finish and submit it.)
  • A state Medicaid agency staffer reviews the enrollment, using links provided by the PSM to verify enrollment details, and decides whether to approve or reject the submission.
  • After an enrollment has been approved, a state Medicaid agency staffer can select and renew it.

Who can view enrollments?

A provider can view their own enrollments (including draft, rejected, approved, and pending enrollments).

A service agent or state Medicaid agency staffer can view all enrollments (including draft, rejected, approved, and pending enrollments). (The PSM may limit this ability in a future version.)

A system admin should not be able to view any enrollments. The PSM currently allows a system admin to view enrollments, but will remove that capability in a future version.

Which enrollment information can a provider, service agent, or state Medicaid agency staffer modify or delete?

A provider can modify a draft enrollment, but can’t delete it. A provider also cannot delete or modify an enrollment after submitting it (once it is “pending”, “approved”, or “denied”).

A service agent or state Medicaid agency staffer can modify a draft or pending enrollment, but cannot delete any enrollments.

How will a provider learn when their enrollment changes status?

When you log into the PSM, you’ll see any enrollments you’ve submitted or started drafting via your PSM user account. You’ll be able to see the status of each enrollment.

Right now, a provider does not receive any email notifications about their enrollment. (A future version of the PSM will send email notifications to providers when the status of your enrollment changes.)

Can I create an enrollment for someone else?

A service agent or a state Medicaid agency staffer can create an enrollment for someone else.

Can I start an enrollment now and finish it later, or do I have to start and submit it all in one session?

This site lets you save a “draft” at any point while you are creating a new enrollment. Click the “Save as draft” button. Even if you log out and then log back in, that draft enrollment will still be available for you to work on – you will see it in your Dashboard and in the Draft tab under Enrollments.

Can I start a draft enrollment and then have someone else finish it for me?

Service agents and state Medicaid agency staffers can finish draft enrollments started by other people. A provider can save a draft enrollment and then phone or otherwise contact a service agent or the state Medicaid agency to ask them to help finish it for you. One provider cannot access, and therefore cannot finish and submit, a draft enrollment started by another provider.

How do I renew an enrollment or update an enrollment?

Right now that’s not something the PSM can do, but it’ll be possible in a future version.

Can I change something in a pending enrollment after I submit it?

You’ll need to directly contact the state Medicaid office; once you’ve submitted an enrollment, you can’t update it in the PSM.

How will I find out when my enrollment is accepted or rejected?

Right now, this site does not notify you via email or paper mail when the state accepts or rejects an enrollment you have submitted. This will change in a future version of the Provider Screening Module.

When you log into the PSM, you’ll see any enrollments you’ve submitted or saved as a draft. You’ll be able to see the status of each enrollment.

What can I do to reduce the risk of delay or rejection for an enrollment?

You should:

What is the difference between a private practice and a group practice?

On the “Practice Info” page of the enrollment process for individual providers, the site asks you:

Do you maintain your own private practice?

If you have an Entity Type 1 (Individual) NPI number, say “yes”. The Center for Medicare and Medicaid Services website has more guidance on your NPI number.

Are you employed and/or independently contracted by a group practice?

If you are employed and/or independently contracted by an organization health care provider that has an Entity Type 2 (Organization) NPI number, say “yes”. The CMS website has more information on Type 2 NPI numbers and what kinds of business structures should have them.

Can I create multiple enrollments for one person (e.g., if a person is licensed as two or more kinds of provider)?

Yes.

Why would a provider have multiple enrollments?

An individual person might be licensed as two or more kinds of provider.

How do I input an enrollment for an individual provider who is affiliated with multiple organizations (e.g., a psychologist who works for two clinics)?

You can choose to “Add Another Practice Location” on the “Practice Info” screen of the enrollment application. This is a way to indicate that a provider works with multiple group practices.

How do I input an enrollment for an organization with several individual providers (e.g., a clinic employing several physicians)?

Choose the correct organizational provider type during the first step of enrollment. On the member entry screen, click the link to add an additional member. Repeat as necessary to add all the individuals who will provide services under the umbrella of the organization.

When an organizational provider owns a number of separately located facilities in the state, does each facility need to enroll separately?

If the organizational provider (often a corporation) owns multiple locations, each one must be enrolled separately.

What do I do if none of the provider types seem to describe what I do (what this provider does)?

Contact your state Medicaid office directly.

How can I update an existing organizational enrollment to add a new provider (e.g., if a clinic hires a new physician)?

If an enrollment is a draft (you haven’t submitted it yet), then yes, you can click on the draft enrollment and edit the member list.

If you have already submitted the enrollment, then you should have the individual, or a service agent, create a new enrollment for an individual provider. On the “Practice Info” screen, the user should say “Yes” to the question “Are you employed and/or independently contracted by a group practice?” and enter the organization’s information.

How can I update an existing organizational enrollment to remove a provider (e.g., if a physician retires from a clinic)?

If an enrollment is a draft (you haven’t submitted it yet), then yes, you can click on the draft enrollment and edit the member list. If you have already submitted the enrollment, then it is not possible to remove an individual member via the PSM, and you will need to directly contact your state Medicaid office.

How do I view license/certification files?

When viewing a pending enrollment, on the “Review Enrollment” screen, look under the “License Information” heading. Next to a license or certification number (issued by the licensure or certification authority), you’ll see a “View” link. Click that to access the scanned image of the provider’s license or certification. Your computer will probably automatically open a program to view the file, such as:

  • PDF files: Adobe Acrobat
  • PNG, JPEG, BMP, GIF and TIF files: built-in image viewer
  • DOC and DOCX files: Microsoft Word
  • PPT and PPTX files: Microsoft PowerPoint

What if I know from past experience that someone else with the same name, address, or NPI has previously been excluded from Medicaid and that automatic checks are likely to flag this enrollment as a result?

Contact your state Medicaid office directly.

How do I end (terminate) my own active enrollment?

Currently the PSM does not give you a way to terminate an approved enrollment, but a future version of the PSM will. Please contact the state Medicaid office directly to terminate an enrollment.